Return Policy
Return Policy – NOVA DEALS
At NOVA DEALS, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Return Period
You may return eligible items within 14 days of receiving your order.
2. Condition of Items
Returned items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
3. Non-Returnable Items
For hygiene and safety reasons, certain items such as earrings, personal care products, and opened electrical gadgets cannot be returned unless faulty.
4. Return Process
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Contact our customer service team at [your email] with your order number and reason for return.
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We will provide you with return instructions.
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Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
6. Damaged or Wrong Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Us
For all return inquiries, please email melstore@gmail.com